Learning from major emergencies demonstrates the critical importance of two-way communication between communities and responders. By listening to people’s needs, opinions, suggestions and complaints, governments can adapt their responses to specific circumstances and concerns. Although challenging during an emergency response, enabling local populations to have a say in critical aid decisions increases the population’s ability to be stronger and more resilient after the crisis. The Accountability Lab is collecting feedback from communities in Nepal and providing substantive analysis of this information to better understand how communities feel about the government’s response to this crisis and to help support more informed decision-making.